MISSION STATEMENT

We are committed to providing a high standard of healthcare in a friendly, happy and healthy environment. We are caring and innovative and aim to improve the health, well-being and lives of those we care for. We undertake to:

Our Responsibilities to you:

· To treat you with respect and courtesy at all times

· To provide you with advice and treatment in a timely manner

· To provide care without prejudice or discrimination to all our patients

· To appropriately involve other health professionals in your care where necessary

· To maintain confidentiality in what we discuss and keep accurate records on your behalf

· To keep our team up to date to ensure you always receive the best care available.

In return we ask you to:

· Keep your appointment and/or let us know as soon as possible if you can’t attend.

· Only use urgent out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend.

· Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”.

· Let us know if you have any suggestions or cause for complaint as soon as possible.

· Let us know when we have done well