The Alice Medical Centre Practice Complaints Procedure
The Alice complaints Leaflet
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. THE NHS ENGLAND COMPLAINTS has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
NHS Primary Care Complaints